KACE® Cloud

Release Notes

March 2023

These release notes provide information about the latest KACE Cloud release.

About this release

KACE Cloud allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.

This release contains one new feature and a number of resolved issues. See New features.

Supported platforms

MDM managed devices:

The following operating systems are supported for MDM managed devices:

Android

  • Android 13.0+

Apple

  • iOS, iPadOS, tvOS15+
  • macOS 13+

Windows:

  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11
Registered Devices:

KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:

Windows:

  • Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
  • Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11

NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent.

Apple:

  • macOS 13+
Browsers:

The following browsers are supported:

  • Google Chrome 109+
  • Microsoft Edge 118+ (Not supported on mobile devices.)
  • Mozilla Firefox 119+
  • Apple Safari 12+ (Mac only)
  • Opera 15.6+

System-provided mobile administrative applications are not currently available.

 

New features

New features in KACE Cloud:

  • macOS app patching. Starting in this release, KACE Cloud supports macOS app patching. This feature requires a KACE Cloud Secure license. To obtain a KACE Cloud Secure license, contact KACE Cloud Sales. A free 14-day KACE Cloud Secure trial license is available and can be started directly from KACE Cloud. For more information about KACE Cloud licensing, see About subscriptions and licensing.

  • macOS and iOS Auto-Updates. With KACE Cloud you can now create macOS and iOS Auto-Update Configurations to ensure your managed macOS and iOS devices run the latest OS version. These configurations are covered by your base KACE Cloud license. You can find them in the Security Library. Administrators can use macOS and iOS Auto-Update Configurations to, for example, automatically check, download, and install macOS updates on managed devices.

    NOTE: Ability to manage iOS Rapid Security Response updates is now only possible with iOS Auto-Update Configurations. This was previously included with KACE Cloud Restrictions.

  • macOS and iOS Version Upgrades. This version of KACE Cloud allows administrators to target specific macOS and iOS versions, and to specify the installation preferences. For example, you can control when to install downloaded upgrades or to defer installations. You can also target a specific major or minor version, if needed.
  • Patch reporting. Administrators can now easily generate reports related to patching. For example, you can review a list of the latest critical patches and identify the devices on which they are installed.

For complete information about these features, visit the KACE Cloud Help Center.

See also:

Deprecated features

The following feature is no longer available as of this release: Username attribute mappings.

Username attribute mappings

This release includes a change to KACE Cloud that affects the Single Sign-On (SSO) configuration of your KACE Cloud tenant, that might require actions to change and verify the KACE Cloud SSO configuration settings in your tenant. This is caused by the deprecation of one of the KACE Cloud user attributes that was previously available to be mapped to an identity provider claim in Single Sign-On configurations. Starting in this release, the KACE Cloud username attribute is no longer available for mapping.  If username attribute mappings were not removed from your tenant's configuration prior to this release, the change is automatically applied to your tenant as part of the update process.

Resolved issues

The following issues are addressed in this release.

Table 1: General resolved issues

Resolved Issue Issue ID
Attempting to enroll a Mac that was already enrolled put the device record in a Failed status. 7627
Setting screen brightness in Android option set could cause agent to crash (Android 9, 10). 7539
Viewing the active policy in the KACE Agent on Android 13 caused a crash. 7536
It was not possible to create a simple FileVault configuration with only a personal recovery key. 7473
When an uploaded app is later synced through VPP, the app continued to be shown as uploaded, preventing the app from being installed. 7388
Query timeout could prevent devices from retrieving all patches. 7315
The FileVault configuration detail view was showing institutional key details when the configuration had no institutional key options available. 7267
Inactive patches were not being hidden by default on the Device > Patching tab. 7262
Sometimes the patch deploy attempt count did not get updated when an error occurred. 7261
On the Device > Patching tab, pressing the device refresh button caused the patch results to get stuck loading. 7239
SSO User attribute mappings did nit display after saving existing settings. 7218
Unsupported option set items on Windows Business and Pro devices were causing an error. 7185
Uploaded apps were not being shown in the list when attempting to add one directly to an Android COPE device. 6237
It was not possible to use the same name for a library item that was previously deleted. 6116
Enrolling a personal Android device using a QR code caused the device to show as company owned. 5903

Smart Label did not automatically include new macOS 12 devices.

NOTE: It may take up to two hours to apply the policy from the Smart Label.

 5514

Known issues

The following issues are known to exist at the time of release.

Table 2: General known issues

Known Issue Issue ID
App catalog is listing uploaded apps on non-fully managed Android devices. 6826
Sideloaded apps are not always installing on Android devices. 6800
On Android, when installing kiosk apps during enrollment, the Installation Window may close prematurely leaving a blank app window. This should resolve automatically within a few minutes, after the apps in question complete installation. 6667
Android app associated with a policy appears to be installed on a device before it is actually installed, for example when the device is unavailable. 6182
Reporting: Device threats fields different in CSV than in the report. 6183
Defender configuration: Randomize scheduled scans setting does not change Defender setting. 6449
Defender: EDR card have enough space for Organization ID and Last Connected. 6177
Windows variable replacement does not remove spaces. 5975
An Android agent update causes the device to exit kiosk mode. 5850
Some types of option sets are not applied to Android COPE devices. 5843
The KACE Connect app occasionally fails to deploy with the configured settings. The root issue is that the app settings are not always imported from Google Play appropriately. Deleting the app from the library and re-importing typically fixes the issue. 5510
iOS restriction sets can occasionally get left behind on a device. This is rarely an issue when applied through policies, but can occur if a restriction set is manually deployed to the device before the policy manager has a chance to push it. 4949
Installing a VPP (iOS) app to device while assigning the license to the user (instead of the device) fails. 4756
An Android Web App cannot be deleted from the app library if it was unapproved from the Google Play store. 4693

Product licensing

Subscription and licensing information is managed from the Settings page in KACE® Cloud. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.

More resources

Additional information is available from the following:

About us

Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request
  • View Knowledge Base articles
  • Sign up for product notifications
  • Download software and technical documentation
  • View how-to-videos
  • Engage in community discussions
  • Chat with support engineers online
  • View services to assist you with your product


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KACE Cloud Help Center
Updated - March 2023